1. What is Aerzy?

Aerzy is a premium car fragrance designed to enhance your driving experience through refined, long-lasting scents. Each fragrance comes in a 10 ml glass bottle paired with a natural wooden diffuser that slowly releases aroma when suspended inside your vehicle.

2. How long does one fragrance last?

Each fragrance is designed to last approximately 45–60 days, depending on factors such as airflow, climate, and frequency of use.

3. What are the dimensions of the product?

• Bottle size: 5.2 cm (L) × 3.2 cm (W) × 3.2 cm (H)
• Packaging size: 12.2 cm (L) × 9.3 cm (W) × 3.2 cm (H)
  
  
  

4. What ingredients are used in Aerzy fragrances?

Aerzy fragrances are crafted using high-quality essential oils and fragrance blends selected for balanced diffusion and comfort.

5. Is the product spill-proof?

Yes. Each bottle is sealed with a secure cork and wooden cap designed to minimize leaks when used as directed.

6. How do I use the wooden diffuser?

1. Unscrew the wooden cap.

2. Remove the protective cork.

3. Screw the wooden cap back on tightly.

4. Gently tilt the bottle once to let the wood absorb the oil.

5. Hang it from your rear-view mirror and enjoy the aroma.

7. Can I refill the bottle?

Refills are not available at the moment.

8. Is it safe for all vehicles?

Yes. When hung properly and kept upright, Aerzy is safe for use in all types of vehicles.

ORDERING & PAYMENTS

9. What payment methods do you accept?

We accept major US payment methods, including:

• Credit Cards (Visa, Mastercard, American Express)
• Debit Cards
  
• Digital wallets supported at checkout (such as Apple Pay or Google Pay, where available)

10. Do you offer Cash on Delivery?

No. Cash on Delivery is not available for US orders.

11. Can I modify or cancel my order?

Orders may be modified or canceled before they are shipped. Once an order has been dispatched, changes or cancellations are not possible.

SHIIPING & DELIVERY

12. Where do you ship?

We currently ship within the United States only.

13. Which shipping partner do you use?

All US orders are shipped using USPS (United States Postal Service).

14. How long will delivery take?

Estimated delivery times after dispatch:

• Standard shipping: 3–7 business days

Delivery timelines may vary due to location, weather conditions, or carrier delays.

15. What are the shipping charges?

Shipping charges, if applicable, are displayed clearly during checkout before payment.

16. How do I track my order?

Once your order is shipped, you will receive a confirmation email with a USPS tracking number.

RETURN, REPLACEMENTS & REFUNDS

17. What is your return policy?

Returns are accepted within 7 days of delivery, provided the product is unused and in its original packaging.

18. What if my product arrives damaged or leaking?

If your order arrives damaged or leaking, please contact us within 48 hours of delivery with clear photos or video proof. We will assist with a replacement or refund.

19. What happens after I submit a return or replacement request?

Our team will review your request and notify you of the approval status or next steps via email.

20. How long does a refund take?

Approved refunds are processed within 5–7 business days to the original payment method. Processing time may vary depending on your bank or card issuer.

ADDITIONAL

21. How can I maintain fragrance strength over time?

If the scent becomes lighter, gently tilt the bottle for 1–2 seconds to allow the wooden cap to re-absorb the oil.

22.  Does hot weather affect fragrance longevity?

Yes. Higher temperatures may increase evaporation, which can cause the fragrance to diffuse more quickly.

23. Do you offer bulk or corporate orders?

Yes. For bulk purchases or corporate gifting inquiries, please reach out to us through our customer support email.